Privacy Policy

1. Introduction

Baoli Forklifts ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with us across South and Southeast Asia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including Singapore's Personal Data Protection Act (PDPA), Malaysia's Personal Data Protection Act, Indonesia's Personal Data Protection Law, the Philippines' Data Privacy Act, India's Digital Personal Data Protection Act, and other applicable regional regulations.

2. Information We Collect

We collect information that you provide directly to us, such as when you submit an enquiry, request a quote, or contact our dealers. This may include:

• Personal details: name, email address, phone number, company name, and job title
• Location information: country, state/region, city, and postcode within South and Southeast Asia
• Product interests: the forklift models or services you enquire about
• Communications: the content of messages and enquiries you send us
• Usage data: pages visited, time spent, and interactions with our Site (collected via cookies and analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and providing quotes or product information
• Routing your enquiry to the appropriate Baoli dealer or branch in your country
• Processing and fulfilling orders, service requests, and demo bookings
• Sending marketing communications about products, offers, and events (where you have consented)
• Improving our website, products, and services based on your feedback and usage patterns
• Complying with legal and regulatory obligations in the countries where we operate

4. Sharing of Information

We may share your personal information with:

• Authorised Baoli dealers and branches in your country for the purpose of responding to your enquiry
• Service providers who assist us with hosting, analytics, and email delivery, under appropriate data protection agreements
• KION Group entities and affiliated companies for internal business and reporting purposes
• Regulatory authorities or law enforcement agencies where required by applicable law

We do not sell your personal information to third parties.

5. Cross-Border Data Transfers

As Baoli operates across South and Southeast Asia, your personal information may be transferred to and stored in countries other than your country of residence, including to KION Group servers in Europe. We take reasonable steps to ensure such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. You may request deletion of your data at any time, subject to legal retention obligations.

7. Cookies and Analytics

Our Site uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You may control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

8. Your Rights

Depending on your country of residence within South and Southeast Asia, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, please contact us through our Contact page or your local Baoli dealer.

9. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "last updated" date. We encourage you to review this page periodically.

12. Contact Us

For questions or requests regarding this Privacy Policy or your personal data, please contact your local Baoli dealer or reach out through our Contact page.